As a professional online business, Chimera Literary Services respects privileged information and understands the significance of you (the client) entrusting us (Chimera Literary Services) with your business data, writing or other related intellectual property. We treat this trust with the respect it deserves and are more than willing to sign any privacy agreements that your business may require of us during the term of our business, be it short or long term.
We are bound by the National Privacy Principles (NPPs) of the Privacy Act 1988 in relation to information collected from that date. Using the internet to collect and process personal information sometimes necessarily involves the transmission of information across borders. Where personal information is transferred across borders, we will take reasonable steps to uphold principles for fair handling of your personal information in accordance with international privacy standards.
Privacy Policy
This is the Privacy Policy of Chimera Literary Services trading under the brand name Chimera Literary Services. This Privacy Policy explains how we receive, use and protect your personal information.
Changes to Privacy Policy
Chimera Literary Services reserves the right to change the Privacy Policy where deemed necessary. Any change to the Privacy Policy will come into effect immediately upon notification on the Chimera Literary Services website. Your continued use of this website following notification will constitute your acceptance of these changes. We recommend you review this Privacy Policy from time to time to check for any changes that may be made.
Personal Information
When you visit the Chimera Literary Services website, information regarding your visit is recorded by our server or on our behalf by a third party. This information includes: the date and time of your visit, the duration of your visit, your geographical location, the pages you access, the type of operating system and browser you use and the previous website from which you may have been referred from.
When you transact with Chimera Literary Services, information regarding your transaction is recorded and used to offer our editorial services to you. This information may include: your name, e-mail address, country, preferred currency, costs, dates of transactions and data pertaining to the editing process.
Chimera Literary Services does not collect or store any credit card information relating to your payment. All payments are conducted through PayPal and direct deposit facilities which provide highly secure credit card payments.
The personal data we collect is used for managing our commercial relationship with you, performing administrative functions, marketing analysis, enhancing our website and improving our service offering. Chimera Literary Services does not disclose any of your personal information to any third party, with the exception of third parties contracted with to provide a service on our behalf. For this purpose, the third party (e.g. graphic designers and web designers) only receives the data necessary in order to provide the specified service. This service may relate to communicating with you via e-mail, newsletter or telephone.
By using our website and transacting with Chimera Literary Services, you agree to the collection of this data as stated in the Privacy Policy, and agree to our contacting you for administrative or marketing purposes.
Accuracy and Security
Chimera Literary Services maintains the accuracy of personal information, and will take action to correct any inaccuracies where identified. Your personal information is only disclosed to Chimera Literary Services employees and third parties where necessary to provide a service to us. We will take all necessary steps to protect data from misuse, loss, unauthorised access, modification or disclosure.
Destruction of Personal Information
Chimera Literary Services will destroy/delete all personal information from our systems when it is no longer required by us or in accordance with applicable laws.
All documents are retained on our secure, offline backup facility (not accessible via online means) unless we are otherwise instructed. If you wish for us to delete and/or destroy particular documents, please let us know.
Editors and Employees
We appreciate the sensitivity of your documents and we take our commitment to document confidentiality and security very seriously. Documents are sent and received within a secure, purpose-designed system via our website or through direct e-mail.
Our editors have signed confidentiality agreements with Chimera Literary Services and their bona fides have been established to our complete satisfaction. The client retains sole copyright, ownership and control over all materials submitted to Chimera Literary Services for proofreading and editing, including any materials subsequently created or developed by Chimera Literary Services.
Access to Personal Information
To obtain details of your personal information that Chimera Literary Services records and stores, please contact us.
Marketing
Chimera Literary Services adheres to the SPAM Act (2003) and will only send you newsletters or marketing communications if you have subscribed to receive them. With the exception of a third party contracted by us to provide a service, we do not distribute any mailing lists to any third party.
If you wish to have your name removed from the marketing mailing list please contact us with the message – ‘Unsubscribe’ (no inverted commas) and your email address.
Your details will be removed from the list as soon as possible and within five (5) days of receiving the unsubscribe request.
Links to External Websites
From time to time Chimera Literary Services may display links to external websites. The Chimera Literary Services Privacy Policy only applies to the practices of the Chimera Literary Services website and not to the practices or content of any linked websites.
Complaints Process
If you wish to register a complaint with Chimera Literary Services regarding our Privacy Policy, or any other service we provide, please contact us. State the exact details of the complaint and how we may contact you.
Chimera Literary Services will verify that we have received your complaint, and then investigate and correspond with you to resolve any problems.